Shipping policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
There might be potential delays due to a high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
Free local delivery is available for orders over Rs 2000 within Pune region. For orders under Rs 2000, we charge Rs 200 for local delivery.We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at our locations. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are generally from 10 am - 7 pm but may vary due to unforeseen circumstances, please contact the store before you plan to come. Please have your order confirmation email with you when you come.
International Shipping
We are working on enabling International shipping .
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at connect@eastweststore.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We offer returns and refund for some categories of items. Please refer to our full return policy page .
If you have any further questions, please don't hesitate to contact us at connect@eastweststore.org.